Dear users

LightNode, in the course of working with you, has found that many customer instances are generating issues that prevent remote connections from being made.

These problems may occur as a result of having various environments deployed.

Common failures may be caused by the following actions.

Making changes to the system image provided by LightNode within the host, including but not limited to:

1. Reinstalling the system

2. Upgrading the system

3. Installing a routing system

4. Installing control panels that change the system environment

If you have performed the above operations and the server cannot connect remotely, please reinstall the instance in the user console.

The LightNode team values every piece of customer data and modifying the system image on your own will result in unrecoverable damage, so be sure to use the user console to make system changes.

Additional Notes

Do not remove the qemu-agent process from the operating system, as this will cause password authentication to fail when you log in to the operating system, and will also disable the reset password feature. Also, if you generate a custom image with an operating system that has deleted the qemu-agent process and use it to create a host again, the deployment will fail.

Also, please do not stop or delete the NetworkManager process on Linux systems. The system obtains IP configuration information through this process and stopping it will cause the server network to go down and prevent remote access.

More actions are on the way, we would find it out and tell you.

Thank you for your continued attention and support.

Team LightNode

Rocky Linux, New Basic System Comes

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